YMCA MEMBER FREQUENTLY ASKED QUESTIONS

Can I still be a member of the YMCA?

Yes, you can still be a member of the YMCA. In fact, maintaining your membership helps our community during this time of uncertainty. We know your membership is rooted in the relationships you have built at the Y. Help us create a history that demonstrates how we came together and served those families who needed us most. Naturally, we will put your membership on hold if you wish, but if you want to join us in service to others, please keep your membership active.

How would I put my membership on hold?

You may place your membership on hold by contacting our Resource Operation Center at 214-880-9622.

Requests can also be submitted via email to the Resource Operation Center at resourceoperationcenter@ymcadallas.org. There will be no form or additional paperwork and no advanced notice is required. Your membership will automatically resume after your hold period. You must contact the resourceoperationcenter@ymcadallas.org at least three business days before your next draft date if you need to extend your hold for another month.

Holds can be placed for 30 days at a time up to three times per 12-month period. This can be consecutive if needed, but you will need to submit an email request to resourceoperationcenter@ymcadallas.org to extend past the original hold request at least 3 business days before your next draft date. Otherwise, your membership draft will resume as scheduled.

Who do I contact about my membership?

While the branches are temporarily closed, please contact the Resource Operation Center at the email and phone number listed above.

How will I know when the branches come back open?

Please visit ymcadallas.org for continued updates. In addition to our website, we will share updates via our social channels and member emails as information becomes available.

What happens with my membership if I put my membership on hold and the branches re-open?

Just let us know and we can take your membership off hold so that you can start enjoying your membership again immediately. A pro-rated fee will apply if you take your membership off hold early.

How do I cancel my membership?

We recognize this is a difficult time. If possible, we ask you to consider the work we do as a nonprofit organization. Your membership dues are the foundation of our work and will allow us to continue to serve so many in this challenging time.

Keeping your membership active will allow us to continue to support our community and employees as much as possible.

If you would still like to cancel your membership, please contact the Resource Operation Center at the contact information listed above.

I purchased a Personal Training package, will it expire?

All personal training packages will be extended an additional two months during this time from their original expiration date. The YMCA is also offering Virtual Personal Training during our closure! Our certified Personal Trainers will performing client check-ins, sending written workouts, consultations and virtual personal training sessions via FaceTime. Visit our Virtual Fitness webpage for more information on Virtual PT and other fitness options.

GROUP EXERCISE

How can I stay active during the Y’s closure?

The YMCA of Metropolitan Dallas is offering FREE online fitness classes, through May 31st, for members of all ages and fitness levels, including children! Join us for these virtual fitness options:

• Online classes will be available through Les Mills OnDemand for 60 days. Visit our sign up page to register!  Once registered, an Activation Approval will be sent to verify YMCA membership. Once membership is verified, you should have access within 24 hours.
  • Les Mills On-Demand Workouts with over 900 workouts to choose from within 13 different formats, designed for all ages and fitness levels available for 60 days (link to come soon)
  • Les Mills Born to Move classes for kids of all ages
     
• Join our Facebook Group to enjoy live streaming group exercise classes like yoga, strength, kickboxing, stretch, dance, and more, led by YMCA Instructors! Schedules will update weekly. 

Visit our website at ymcadallas.org/virtualfitness for more information and FAQs regarding your virtual fitness opportunities, including virtual personal training, PWRFIT, YMCA 360, and more!

Can I visit another area YMCA?

All 19 branch facilities of the YMCA of Metropolitan Dallas are closed until further notice and currently all local DFW YMCAs are also closed due to COVID-19.