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Membership Policies
SATISFACTION GUARANTEE
During your first month as a member, if you are not satisfied for any reason, you may cancel and receive a 100% refund of all fees paid. Annual memberships can be canceled at any time, with a pro-rated refund issued for the unused portion; monthly memberships require 30 days notice.
MEMBER/GUEST/PARTICIPANT BEHAVIOR STANDARDS
The YMCA is committed to providing a safe and welcoming environment for all members and guests. We ask all persons to act maturely, behave responsibly, and to respect the rights and dignity of others at all times when in our facilities, on our property or participating in our programs or events.
YMCA Behavior Standards outline prohibited behaviors. This list is not all-inclusive, and the YMCA reserves the right to deny, suspend or revoke membership/access privileges to any person if, in the YMCA’s sole discretion, the actions/inactions of a person are detrimental to the health, safety, or enjoyment of its employees, volunteers, members, or participants.
- Unlawful, abusive, derogatory, harassing, unwelcome, obscene or violent language or behavior towards others or themselves.
- Actions based on an individual’s sex, race, ethnicity, age, religion, disability, sexual orientation or any other legally protected status.
- Openly carrying or concealing of any weapons, devices or objects which may be used as a weapon at a YMCA location or at a YMCA sponsored event or activity. All YMCA facilities have §30.06 and §30.07, Texas Penal Code signage posted.
- Smoking, the use of tobacco, or the use of products intended to mimic smoking or tobacco products while in, on, or around YMCA property, program or events.
- Using or possessing alcohol or illegal chemicals on YMCA property, in YMCA vehicles, or at YMCA-sponsored programs/events.
- Theft or behavior that results in the destruction or loss of property.
- Sexually explicit conversation or behavior.
- Non-adherence to dress code guidelines as posted in the Wellness Center, and throughout the facility
- Use of cell phones in locker room or bathrooms.
- Loitering within or on the grounds.
- Personal fitness instruction (paid/unpaid) by anyone not certified and employed by the YMCA.
- Soliciting or conducting business on the premises including but not limited to personal fitness instruction, coaching, advice, demonstration, of fitness activities with or without compensation. The YMCA of Metropolitan Dallas has full discretion to determine whether a member or guest is engaged in personal training or personal fitness instruction.
- Accessing or permitting access to the YMCA facility not in compliance with YMCA security policies. This includes card sharing, presenting false identification, sneaking friends into the facility, failure to provide a photo ID and photo for access, etc.
- Using equipment for other than its intended purposes or not following safety instructions. Equipment orientations are available at no cost to all members and guests upon request.
- Failure to follow minimum health standards regarding COVID-19 include but not limited to maintaining social distance from others, staying home when ill or after having known close contact with a person who is lab confirmed to have COVID-19, practicing acceptable respiratory and hand hygiene and taking personal accountability for wiping down equipment after use.
- To enable the YMCA to perform contact tracing, we request immediate notification if you have been in our facilities/programs and are experiencing new or worsening symptoms of COVID-19 or have had known close contact with a person who is lab confirmed to have COVID-19, or if you have tested positive for COVID-19.
The YMCA conducts regular sex offender screenings on all members, participants and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation and remove visitation access. In addition, the YMCA reserves the right to deny access or membership to any person who has been arrested for or convicted of any crime involving weapons, violence, sexual abuse, or the sale, possession and/or transportation of illegal drugs.
Please notify a YMCA staff person immediately if there is an accident, injury, unusual incident or you believe that that this Code of Conduct is being violated.
Suspension or termination of YMCA membership may result from a violation of this Code of Conduct. While an incident is being investigated, the membership of the person(s) accused of violating this Code of Conduct may be temporarily suspended pending a final decision.
PHOTOGRAPHY AND VIDEOGRAPHY
Personal photography and videography are strictly prohibited in YMCA locker rooms, restrooms, changing rooms, and Childwatch areas. Personal photography and videography are only permitted in public spaces of the YMCA, including YMCA sponsored events and activities and must:
- Only include individuals within the members’/participants’ family or party
- Not disrupt the experience of others at The Y
- Not include other individuals without prior express consent
- Not be shared on social media without prior express consent of any individual whose likeness is being shared. The YMCA reserves the right to request any photos or videos shared online be taken down.
- Not include the use of professional equipment (camera, video camera, tripod, lighting, etc.)
Professional and commercial photography and videography are strictly prohibited on YMCA property or at YMCA affiliated activities and events without prior written consent of YMCA’s Association Marketing and Communications Department. Professional and commercial photography is defined as any photography or videography taken for profit, professional gain, or any commercial purpose.
Photos/Videos taken at YMCA pools or at YMCA swimming events/activities must only be taken from the side of the pool. Photos/Videos taken from either end of the pool are prohibited.
CREDIT CARD/BANK DRAFT AGREEMENT
- Credit Card/Bank Draft is a continuous membership plan. Your membership will remain active until you submit a written termination notice.
- If you wish to terminate or change your membership in any way, you must give the YMCA a thirty (30) day written notice in advance of the your next draft in order to guarantee termination/change will take effect prior to that draft.
- The YMCA may, at its discretion, adjust the monthly rate it charges for my membership. You will receive at least 30 days notice prior to any change. Teen memberships automatically adjust to Adult at age 19; Adult memberships automatically adjust to Senior at age 62.
- Should any preauthorized credit or bank draft not be honored by the issuer when received by them, the YMCA will automatically resubmit that draft for payment within ninety (90) days and add to it a $25.00 service charge. The YMCA service charge is in addition to any service fee your bank may charge.
- After two (2) unpaid drafts/months, the YMCA will immediately terminate your membership until all payments are up to date.
Other Membership Policies
- With approval from the Executive Director, your membership may be placed on hold for (3) months in any 12-month period at no charge for reasons of medical injury or illness or extended travel. You must give thirty (30) days written notice prior to the month(s) you wish to have your membership held.
- Membership Cards are not transferable to anyone else and remain the property of the YMCA and must be surrendered upon termination of your membership.
- There may be a fee assessed for replacement membership cards.
- A Joiner Fee will be reassessed to memberships that have lapsed for more than sixty (60) days
PHOTO RELEASE
I hereby irrevocably release, consent and allow the YMCA of Metropolitan Dallas to use my/our photographs/likeness, as it pertains to my/our participation with the YMCA, in any manner for promotional efforts without expectation of any reimbursement in connection with its use.
By my signature on the waiver and of my free will, I do hereby agree to indemnify and save harmless the YMCA of Metropolitan Dallas from any and all claims or demands, costs or expenses arising out of any injuries, damages or other losses, whether personal or property, sustained by me or any party to whom I am responsible. By my signature I acknowledge that I have been given information to read with regards to other YMCA policies. I have read and understand the policies on the reverse side.
Joiner Fee
A joiner fee is a one-time fee paid when you purchase your membership.
Current members are exempt from this fee if the membership is renewed within 60 days of the cancellation date.
AGE POLICIES
Youth/Teen Membership Guidelines
Gymnasium: Members ages twelve and over may be in the facility without parent supervision.
Fitness Center: Family members and Teens ages ten to sixteen may use the fitness center as long as they complete appropriate youth wellness orientations. Family members over sixteen may utilize the fitness center.
Pool: Members ages twelve and over may enjoy the pool without parent supervision. Members under twelve must be supervised by a parent in the pool area.
Parents must be within touching distance of children who do not meet the following guidelines:
1. Twelve years or older.
2. Tall enough to stand in the shallow end of the pool with head above water.
3. Pass the swim test (successfully swim the length of the pool)
Bringing A Guest
3-Day Guest Pass valid at requested YMCA branch only. Pass becomes active on the first day of usage at the YMCA branch selected. User must not have been a guest of the YMCA of Metropolitan Dallas within the last 12 months. Local residents only. Must be at least 18 years or older. Facilities and amenities vary. A photo ID is required to use the guest pass. By providing your personal contact information, you are giving expressed consent to be contacted and/or receive marketing communication by email, direct mail, telephone, text message, instant message and other means, from or on behalf of the YMCA of Metropolitan Dallas.
CHILD ABUSE INFORMATION
The YMCA of Metropolitan Dallas wants all children and teens to be safe. Unfortunately, child abuse does exist, including physical, emotional and sexual abuse and neglect. We take proactive steps in the prevention of child abuse including thorough staff/volunteer screening, child abuse prevention training and staff/volunteer rules aimed at protecting children from abuse. As a parent you can help to ensure the safety of your child by working with us to keep your child safe. Here are some things you can do:
- Talk to your child about his or her experiences in YMCA programs.
- Drop in on your child’s programs.
- Trust your instincts.
- Don’t wait to tell us if something seems “strange.”
- Speak up! Listen and watch for signs of your child receiving special attention that other children or teens are not receiving, including favors, treats, gifts, rides, increasing affection or time alone, particularly outside the activities of school, child care and other activities. Ask to see the rules staff and volunteers are required to follow to protect children from abuse. If you know someone is breaking those rules, let us know immediately.
If you have concerns about how your child is being treated in any YMCA sponsored program, please call the 214-880-9622.