Concerns & Compliments

We strive to provide the services and programs that you and your family deserve. Please see any of our YMCA staff if your expectations are not met. We want the opportunity to make you happy.

Membership Policies

Satisfaction Guarantee

During your first month as a member, if you are not satisfied for any reason, you may cancel and receive a 100% refund of all fees paid. Annual memberships can be canceled at any time, with a pro-rated refund issued for the unused portion; monthly memberships require 30 days notice.

Member/Guest/Participant Behavior Standards

The YMCA of Metropolitan Dallas is committed to providing a safe, comfortable, and welcoming environment for all and we ask all persons to act maturely, behave responsibly, and to respect the rights and dignity of others at all times when in our facilities, on our property or participating in our programs or events.

This Code of Conduct outlines prohibited actions. This list is not all-inclusive, and the YMCA reserves the right to deny, suspend or revoke membership/access privileges to any person if, in the YMCA’s sole discretion, the actions/inactions of a person are detrimental to the health, safety, or enjoyment of its employees, volunteers, members, or participants.

Unlawful, abusive, derogatory, harassing, unwelcome, obscene or violent language or behavior towards others or themselves.
Actions based on an individual’s sex, race, ethnicity, age, religion, disability, sexual orientation or any other legally protected status.
Openly carrying or concealing of any weapons, devices or objects which may be used as a weapon at a YMCA location or at a YMCA sponsored event or activity. All YMCA facilities have §30.06 and §30.07, Texas Penal Code signage posted.
Smoking, the use of tobacco, or the use of products intended to mimic smoking or tobacco products while in, on, or around YMCA property, program or events.
Using or possessing alcohol or illegal chemicals on YMCA property, in YMCA vehicles, or at YMCA-sponsored programs/events.
Theft or behavior that results in the destruction or loss of property.
Sexually explicit conversation or behavior.
Unsafe, inappropriate, immodest, or sexually revealing attire.
Use of cell phones in locker room or bathrooms.
Loitering within or on the grounds.
Personal fitness instruction (paid/unpaid) by anyone not certified and employed by the YMCA.
Accessing or permitting access to the YMCA facility not in compliance with YMCA security policies. This includes card sharing, presenting false identification, sneaking friends into the facility, failure to provide a photo ID and photo for access, etc.
Using equipment for other than its intended purposes or not following safety instructions. Equipment orientations are available at no cost to all members and guests upon request.

The YMCA conducts regular sex offender screenings on all members, participants and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation and remove visitation access. In addition, the YMCA reserves the right to deny access or membership to any person who has been arrested for or convicted of any crime involving weapons, violence, sexual abuse, or the sale, possession and/or transportation of illegal drugs.

Please notify a YMCA staff person immediately if there is an accident, injury, unusual incident or you believe that that this Code of Conduct is being violated.

Suspension or termination of YMCA membership may result from a violation of this Code of Conduct. While an incident is being investigated, the membership of the person(s) accused of violating this Code of Conduct may be temporarily suspended pending a final decision.

Terminations

Member Right to Immediate Termination: You may cancel your membership without penalty or further obligation during the first thirty (30) days of your membership by submitting in writing your notice of termination. Memberships may be terminated in person, by fax or email. All membership fees paid to the YMCA, including joining fees, will be refunded to you.

Credit Card/Bank Draft Agreement

Credit Card/Bank Draft is a continuous membership plan. Your membership will remain active until you submit a written termination notice.
If you wish to terminate or change your membership in any way, you must give the YMCA a thirty (30) day written notice in advance of the your next draft in order to guarantee termination/change will take effect prior to that draft.
The YMCA may, at its discretion, adjust the monthly rate it charges for my membership. You will receive at least 30 days notice prior to any change.
Should any preauthorized credit or bank draft not be honored by the issuer when received by them, the YMCA will automatically resubmit that draft for payment within ninety (90) days and add to it a $25.00 service charge. The YMCA service charge is in addition to any service fee your bank may charge.
After two (2) unpaid drafts/months, the YMCA will immediately terminate your membership until all payments are up to date.

Other Membership Policies

With approval from the Executive Director, your membership may be placed on hold for (3) months per 12 month period at no charge for reasons of medical injury or illness or extended travel. You must give thirty (30) days written notice prior to the month(s) you wish to have your membership held.
Membership Cards are not transferable to anyone else and remain the property of the YMCA and must be surrendered upon termination of your membership.
There may be a fee assessed for replacement membership cards.
A Joiner Fee will be reassessed to memberships that have lapsed for more than sixty (60) days

Photo Release

The Y photographs and videotapes various activities for promotional use. Please let the photographer/videographer know if you do not wish to be included in pictures.

Photo Release

I hereby irrevocably release, consent and allow the YMCA of Metropolitan Dallas to use my/our photographs/likeness, as it pertains to my/our participation with the YMCA, in any manner for promotional efforts without expectation of any reimbursement in connection with its use.

By my signature on the waiver and of my free will, I do hereby agree to indemnify and save harmless the YMCA of Metropolitan Dallas from any and all claims or demands, costs or expenses arising out of any injuries, damages or other losses, whether personal or property, sustained by me or any party to whom I am responsible. By my signature I acknowledge that I have been given information to read with regards to other YMCA policies. I have read and understand the policies on the reverse side.

Joiner Fee

A joiner fee is a one-time fee paid when you purchase your membership.

Current members are exempt from this fee if the membership is renewed within 60 days of the cancellation date.

Age Policy

Children under the age of 12 must be accompanied and supervised by a parent/adult (age 18 & up) on site at all times, unless the child is in an organized program.

Age Policies

Youth/Teen Membership Guidelines

Gymnasium: Members 12 yrs and over may be in the facility without parent supervision.

Fitness Center:

AGES 10-12 YEARS Orange Wristband

Upon completion of an orientation with a Wellness Coach or Personal Trainer, youth may use any of the cardio equipment such as the bikes, ellipticals, treadmills, rowers, etc. on the fitness floor. A parent or guardian must be present in the facility. Will be required to wear Orange wristband during time on the fitness floor.

AGES 13-14 YEARS Purple Wristband

Upon completion of an orientation with a Wellness Coach or Personal Trainer, youth may use any of the cardio equipment and the strength machines. This EXCLUDES all free weights, Queenax, any plate loaded equipment, kettlebells and barbells. Will be required to wear Purple wristband during time on the fitness floor.

AGES 15-18 YEARS Blue Wristband

Upon completion of an orientation with Wellness Coach or Personal Trainer, youth may use any and all fitness equipment unless otherwise noted. Will be required to wear Blue wristband during time on the fitness floor.

Youth must go through an orientation at each age tier to be approved to use the equipment allowed in each tier. Youth must demonstrate the ability and caution to use the fitness area safely and responsibly.

Pool: Members 8 yrs and older may enjoy the pool without parent supervision. Members under 8 must be supervised by a parent in the pool area. Parents must be within touching distance of children while in a pool if the child has a red wrist band and does not desire to wear a personal flotation device.

Adult Locker Rooms: Must be 15 or older to use the Men's or Ladies Locker Room.