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- Membership Policies
SATISFACTION GUARANTEE
During your first month as a member, if you are not satisfied for any reason, you may cancel and receive a 100% refund of all fees paid. Annual memberships can be canceled at any time, with a pro-rated refund issued for the unused portion; monthly memberships require 30 days notice.
Member/Guest/Participant Behavior Standards
The YMCA is committed to providing a safe and welcoming environment for all members and guests. YMCA Behavior Standards outline prohibited behaviors as well as expected behaviors.
Member Behavior Policies
The YMCA of Metropolitan Dallas is committed to providing a safe, comfortable, and welcoming environment for all and we ask all persons to act maturely, behave responsibly, and to respect the rights and dignity of others at all times when in our facilities, on our property or participating in our programs or events.
This Code of Conduct outlines prohibited actions. This list is not all-inclusive, and the YMCA reserves the right to deny, suspend or revoke membership/access privileges to any person if, in the YMCA’s sole discretion, the actions/inactions of a person are detrimental to the health, safety, or enjoyment of its employees, volunteers, members, or participants.
- Unlawful, abusive, derogatory, harassing, unwelcome, obscene or violent language or behavior towards others or themselves.
- Actions based on an individual’s sex, race, ethnicity, age, religion, disability, sexual orientation or any other legally protected status.
- Openly carrying or concealing of any weapons, devices or objects which may be used as a weapon at a YMCA location or at a YMCA sponsored event or activity. All YMCA facilities have §30.06 and §30.07, Texas Penal Code signage posted.
- Smoking, the use of tobacco, or the use of products intended to mimic smoking or tobacco products while in, on, or around YMCA property, program or events.
- Using or possessing alcohol or illegal chemicals on YMCA property, in YMCA vehicles, or at YMCA-sponsored programs/events.
- Theft or behavior that results in the destruction or loss of property.
- Sexually explicit conversation or behavior.
- Unsafe, inappropriate, immodest, or sexually revealing attire.
- Use of cell phones in locker room or bathrooms.
- Loitering within or on the grounds.
- Personal fitness instruction (paid/unpaid) by anyone not certified and employed by the YMCA.
- Accessing or permitting access to the YMCA facility not in compliance with YMCA security policies. This includes card sharing, presenting false identification, sneaking friends into the facility, failure to provide a photo ID and photo for access, etc.
- Using equipment for other than its intended purposes or not following safety instructions. Equipment orientations are available at no cost to all members and guests upon request.
The YMCA conducts regular sex offender screenings on all members, participants and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation and remove visitation access. In addition, the YMCA reserves the right to deny access or membership to any person who has been arrested for or convicted of any crime involving weapons, violence, sexual abuse, or the sale, possession and/or transportation of illegal drugs.
Please notify a YMCA staff person immediately if there is an accident, injury, unusual incident or you believe that that this Code of Conduct is being violated.
Suspension or termination of YMCA membership may result from a violation of this Code of Conduct. While an incident is being investigated, the membership of the person(s) accused of violating this Code of Conduct may be temporarily suspended pending a final decision.
MEMBERSHIP CREDIT CARD/BANK DRAFT AGREEMENT
- Credit Card/Bank Draft is a continuous membership plan. Your membership will remain active until you submit a written termination notice.
- If you wish to terminate or change your membership in any way, you must give the YMCA a thirty (30) day written notice in advance of the your next draft in order to guarantee termination/change will take effect prior to that draft.
3. The YMCA may, at its discretion, adjust the monthly rate it charges for my membership. You will receive at least 30 days notice prior to any change.
4. Should any preauthorized credit or bank draft not be honored by the issuer when received by them, the YMCA will automatically resubmit that draft for payment within ninety (90) days and add to it a $25.00 service charge. The YMCA service charge is in addition to any service fee your bank may charge.
5. After one (1) unpaid draft/month, the YMCA will immediately terminate your membership until all payments are up to date.
OTHER MEMBERSHIP POLICIES
- With approval from the Executive Director, your membership may be placed on hold for (3) months per 12 month period at no charge for reasons of medical injury or illness or extended travel. You must give thirty (30) days written notice prior to the month(s) you wish to have your membership held.
- Membership Cards are not transferable to anyone else and remain the property of the YMCA and must be surrendered upon termination of your membership.
- There may be a fee assessed for replacement membership cards.
- A Joiner Fee will be reassessed to memberships that have lapsed for more than sixty (60) days
- Members must maintain active membership throughout the duration of enrolled program to continue to participate in programs at the member rate. If your membership lapses or is terminated prior to or during the enrolled program, you will be charged the program rate. This amount or difference between rates will be due at termination of membership.
Photo Release
The Y photographs and videotapes various activities for promotional use. Please let the photographer/videographer know if you do not wish to be included in pictures.
Your YMCA Photo Release is as follows and is stated on all Membership Information Forms: I grant permission for the YMCA to use my and my minor child(ren)’s likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. I understand and agree that all photos will become the property of the YMCA and will not be returned. I hereby hold harmless, release, and forever discharge the YMCA from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.
Joiner Fee
A joiner fee is a one-time fee paid when you purchase your membership. Current members are exempt from this fee if the membership is renewed within 60 days of the cancellation date.
Bringing A Guest
The YMCA welcomes guests of our members. All guests must present a photo I.D. to enter the facility, and pay the day pass fee. Day pass fees vary by branch. 1-Day Guest Pass valid at requested YMCA branch only. Pass becomes active on the first day of usage at the YMCA branch selected. User must not have been a guest of the YMCA of Metropolitan Dallas within the last 6 months. Local residents only. Must be at least 18 years or older. Facilities and amenities vary. A photo ID is required to use the guest pass. By providing your personal contact information, you are giving expressed consent to be contacted and/or receive marketing communication by email, direct mail, telephone, text message, instant message and other means, from or on behalf of the YMCA of Metropolitan Dallas.
Photo Release
I hereby irrevocably release, consent and allow the YMCA of Metropolitan Dallas to use my/our photographs/likeness, as it pertains to my/our participation with the YMCA, in any manner for promotional efforts without expectation of any reimbursement in connection with its use.
By my signature on the waiver and of my free will, I do hereby agree to indemnify and save harmless the YMCA of Metropolitan Dallas from any and all claims or demands, costs or expenses arising out of any injuries, damages or other losses, whether personal or property, sustained by me or any party to whom I am responsible. By my signature I acknowledge that I have been given information to read with regards to other YMCA policies. I have read and understand the policies on the reverse side.
Joiner Fee
A joiner fee is a one-time fee paid when you purchase your membership.
Current members are exempt from this fee if the membership is renewed within 60 days of the cancellation date.
Bringing A Guest
3-Day Guest Pass valid at requested YMCA branch only. Pass becomes active on the first day of usage at the YMCA branch selected. User must not have been a guest of the YMCA of Metropolitan Dallas within the last 12 months. Local residents only. Must be at least 18 years or older. Facilities and amenities vary. A photo ID is required to use the guest pass. By providing your personal contact information, you are giving expressed consent to be contacted and/or receive marketing communication by email, direct mail, telephone, text message, instant message and other means, from or on behalf of the YMCA of Metropolitan Dallas.
Child Abuse Prevention Information
The YMCA of Metropolitan Dallas wants all children and teens to be safe. Unfortunately, child abuse does exist, including physical, emotional and sexual abuse and neglect. We take proactive steps in the prevention of child abuse including thorough staff/volunteer screening, child abuse prevention training and staff/volunteer rules aimed at protecting children from abuse.
As a parent you can help to ensure the safety of your child by working with us to keep your child safe. Here are some things you can do:
- Talk to your child about his or her experiences in YMCA programs.
- Drop in on your child’s programs.
- Trust your instincts.
- Don’t wait to tell us if something seems “strange.”
- Speak up! Listen and watch for signs of your child receiving special attention that other children or teens are not receiving, including favors, treats, gifts, rides, increasing affection or time alone, particularly outside the activities of school, child care and other activities. Ask to see the rules staff and volunteers are required to follow to protect children from abuse. If you know someone is breaking those rules, let us know immediately.
If you have concerns about how your child is being treated in any YMCA sponsored program please let the YMCA know by contacting the YMCA staff person who oversees the program or contacting our Values Line at 888-475-8376.