For registration questions or issues please reach out to Active Consumer Support
Call: 877-228-4881 ext. 4 or Email: support@activenetwork.com
They will be able to resolve technical issues and answer questions related to online registration.
Q: How do I register for the Dallas YMCA Virtual Turkey Trot?
A: Online registration will be available until 12:00 p.m. Wednesday, November 25th. You may register in person at a packet pickup location November 11 - 14 only.
Q: How much does registration cost?
A:
| 2020 Registration |
Virtual 5K/8 Mile |
Tots |
|
October 7 - October 18 |
$33 |
$15 |
|
| October 19 - November 25 |
$35 |
$15 |
|
| |
|
|
|
Q: Can I get a refund?
A: Due to the fundraising nature of the event and advanced ordering of supplies, no refunds will be granted for any reason. Your registration fees go toward supporting the YMCA community and COVID-19 programs in metropolitan Dallas. If you choose to cancel your registration, no refunds or credits will be applied and your participant gifts will not be sent/given to you.
Q: Can I change categories? i.e. Virtual 8-Mile to virtual 5K
A: UPDATED 11/18 - Category changes are no longer available.
Yes, you can. CLICK HERE to manage your registration category. There is no charge to change your category.
Q: Where do I pick up my packet?
A: UPDATED 11/18 - All packets that were not picked up in person are being mailed. They are no longer available for pick up.
Even though the event has gone virtual, you can still pick up your packet in person if you choose to do so. Packet PickUp will be November 11 - 14 at the T. Boone Pickens YMCA in downtown Dallas, Luke's Locker in University Park, Coppell YMCA, and Plano YMCA. Times are still to be determined.
Q: Can someone else pick up my packet?
A: Yes. The person picking up the packet(s) will need the participant’s name.
Q: Is there a processing fee to register?
A: Yes, a nominal processing fee will be charged for each registration and add on item.
Q: Can I write one check for all registrations?
A: We strongly encourage you to register online using a credit card or debit card. If you do register at a packet pick up location Nov. 11 - 14, one check can be written for all of the registrations. You will not be able to register "in-person" at any location until packet pick up begins.
