FAQs & General Info

Q: What is the "Virtual Turkey Trot"?
A: The "virtual" part means that instead of running in an organized, hosted event on Thanksgiving morning, you can run or walk the 5K or 8-mile distance from anywhere, and enter your results online.

Q: What's the swag?
A: All registrations for any category will receive the traditional 100% cotton, long-sleeved Trot shirt and a race bib. A limited number of finisher medals will be available only at the live event.

Q: Will there be prizes?
A: We will do random finisher prize drawings for virtual participants who complete their run/walk and enter their results. These prizes are not based on your time, so everyone that completes their virtual event will qualify. 

Q: How do I get my participant gifts?
A: Virtual participants can choose to have their packet mailed for a small extra charge or pick up their packet for free at regular packet picket locations/hours.

Q: How do I update my mailing address?
A: CLICK HERE to go to "My Events" and sign into your Passport account with the email address and password you created when you registered. Select "Edit Registration" and make the necessary changes to your contact and mailing information.

For registration questions or issues please reach out to Active Consumer Support
Call: 877-228-4881 ext. 4 or Email: support@activenetwork.com
They will be able to resolve technical issues and answer questions related to online registration.

Q: How do I register for the Dallas YMCA Virtual Turkey Trot?
A: Online registration will be available until 12:00 p.m. Wednesday, November 25th. You may register in person at a packet pickup location November 11 - 14 only.

Q: How much does registration cost?
A: 

Q: Can I get a refund?
A: Due to the fundraising nature of the event and advanced ordering of supplies, no refunds will be granted for any reason. Your registration fees go toward supporting the YMCA community and COVID-19 programs in metropolitan Dallas. If you choose to cancel your registration, no refunds or credits will be applied and your participant gifts will not be sent/given to you.

Q: Can I change categories? i.e. Virtual 8-Mile to virtual 5K
A: UPDATED 11/18 - Category changes are no longer available.
Yes, you can. CLICK HERE to manage your registration category. There is no charge to change your category.

Q: Where do I pick up my packet?
A: UPDATED 11/18 - All packets that were not picked up in person are being mailed. They are no longer available for pick up.
Even though the event has gone virtual, you can still pick up your packet in person if you choose to do so. Packet PickUp will be November 11 - 14 at the T. Boone Pickens YMCA in downtown Dallas, Luke's Locker in University Park, Coppell YMCA, and Plano YMCA. Times are still to be determined.

Q: Can someone else pick up my packet?
A: Yes. The person picking up the packet(s) will need the participant’s name.

Q: Is there a processing fee to register?
A: Yes, a nominal processing fee will be charged for each registration and add on item.

Q: Can I write one check for all registrations?
A: We strongly encourage you to register online using a credit card or debit card. If you do register at a packet pick up location Nov. 11 - 14, one check can be written for all of the registrations. You will not be able to register "in-person" at any location until packet pick up begins.

Q: What happens to the funds raised from the Dallas YMCA Turkey Trot?
A: As Covid has cancelled so many events in the past year, we look forward to returning in-person and celebrating Thanksgiving morning with healthy activity and fun for all ages.  Funds gained from this year’s race will support YMCA Community Health programs, which allow North Texas residents access to a healthier lifestyle. As we rebound from Covid-19, now more than ever we understand that a healthy lifestyle may prevent longer-term illnesses. Our chronic disease prevention and childhood obesity prevention programs are critical to long-term health. The Y will support community health programs by contributing funds from this year’s Trot to families who need our services the most.

Q: Is there a host hotel?

A: More Information coming soon