FAQs & General Info

Q: Why did you cancel the in-person event and go virtual only?
A: Our team was in regular communication with city and county health officials during the past few months and we have reached the time when a decision needed to be made. It has become clear that we will not be issued a permit for our event, in accordance with the State of Texas, Dallas County, and City of Dallas mandates that are currently in effect. 

Q: What is the "Virtual Turkey Trot"?
A: The "virtual" part means that instead of running in an organized, hosted event on Thanksgiving morning, you can run or walk a 5K or 8-mile distance on any day, any time, and in any city and enter your results online between November 20 and November 29 to be a part of the virtual leader board. We will also focus on creating a fun and engaging virtual experience for all of our participants.

Q: I registered for the in-person event before October 7. What do I need to do?
A: All registrations for the in-person event will be transferred to the virtual event. You will receive additional instructions and information to help you get the most out of your virtual experience. Information will be sent via email.

Q: I registered for the virtual event before October 7. Do I need to do anything?
A: We will send additional information to everyone that registered prior to October 7, with info on how to get the most out of your virtual experience.

Q: What's the swag?
A: All registrations for any category made prior to October 7 will receive the traditional 100% cotton, long-sleeved Trot shirt, a race bib, and a finisher medal. All virtual registrations made after October 7, the shirt and race bib are included and a limited supply of medals will be available for an additional $5.

Q: How do I get my participant gifts?
A: Everyone will have the option to pick up their packet in person or have it mailed. In person packet pickup will be November 11 - November 14 at your preferred location: Luke's Locker in University Park, T. Boone Pickens YMCA in downtown Dallas, Coppell YMCA, or Plano YMCA. Times of packet pickup are TBD and will be shared when finalized. If you choose to have your packet mailed or simply do not pick up your gifts during packet pickup, we will begin mailing packets on November16th.

Q: How do I update my mailing address?
A: CLICK HERE to go to "My Events" and sign into your Passport account with the email address and password you created when you registered. Select "Edit Registration" and make the necessary changes to your contact and mailing information.

For registration questions or issues please reach out to Active Consumer Support
Call: 877-228-4881 ext. 4 or Email: support@activenetwork.com
They will be able to resolve technical issues and answer questions related to online registration.

Q: How do I register for the Dallas YMCA Virtual Turkey Trot?
A: Online registration will be available until 12:00 p.m. Wednesday, November 25th. You may register in person at a packet pickup location November 11 - 14 only.

Q: How much does registration cost?
A: 

Q: Can I get a refund?
A: Due to the fundraising nature of the event and advanced ordering of supplies, no refunds will be granted for any reason. Your registration fees go toward supporting the YMCA community and COVID-19 programs in metropolitan Dallas. If you choose to cancel your registration, no refunds or credits will be applied and your participant gifts will not be sent/given to you.

Q: Can I change categories? i.e. Virtual 8-Mile to virtual 5K
A: Yes, you can. CLICK HERE to manage your registration category. There is no charge to change your category.

Q: Where do I pick up my packet?
A: Even though the event has gone virtual, you can still pick up your packet in person if you choose to do so. Packet PickUp will be November 11 - 14 at the T. Boone Pickens YMCA in downtown Dallas, Luke's Locker in University Park, Coppell YMCA, and Plano YMCA. Times are still to be determined.

Q: Can someone else pick up my packet?
A: Yes. The person picking up the packet(s) will need the participant’s name.

Q: Is there a processing fee to register?
A: Yes, a nominal processing fee will be charged for each registration and add on item.

Q: Can I write one check for all registrations?
A: We strongly encourage you to register online using a credit card or debit card. If you do register at a packet pick up location Nov. 11 - 14, one check can be written for all of the registrations. You will not be able to register "in-person" at any location until packet pick up begins.

Q: What happens to the funds raised from the Dallas YMCA Turkey Trot?
A: 100% of proceeds from the Dallas YMCA Turkey Trot benefit the YMCA of Metropolitan Dallas. This year, the YMCA provided licensed emergency child care for the children of first responders, medical professionals, and other essential workers when the schools, gyms, and other businesses were closed. The YMCAs became food distribution sites, held blood drives, and provided support for seniors and other individuals in under-resourced areas of Dallas. The Trot has always been a fundraiser for the educational and community programs provided by the YMCA. Your participation in The Trot and donations help ensure the YMCA will always be here when we are needed the most. To learn more about the community impact made by the YMCA during the COVID-19 pandemic, WATCH THIS VIDEO
EN ESPANOL

Q: Is there a host hotel?

A: The Omni Hotel is the official hotel sponsor for 2020. If you're coming into Dallas to visit family or friends for Thanksgiving, you can reserve your room for as low as $99 a night. The last day to make reservations is November 20, 2020. RESERVE ONLINE or call 1-800-843-6664 and mention the Turkey Trot to receive the discount.