We want to make sure we have considered the proper precautions, safety measures, and staff training to effectively reopen our branches. We have decided to take a staggered approach to make sure we were appropriately ready to reopen. 

We have decided to shorten our branch hours to complete a deep cleaning and prepare for the next day. 

We will be able to reopen other branches as we evaluate our operational effectiveness and the ability to serve our members from the first set branches that open.  

We plan on expanding our hours in the future when we have determined we are ready and can continue to follow our enhanced deep-cleaning protocols. 

Some of our programming such as swim has opened up! We are currently evaluating how we can best deliver our programs in way that is safe and in accordance with CDC, state, and local guidelines. Please continue to visit ymcadallas.org/reopening/programs for continued updates. 

We will continue to offer classes for our Active Older Adults in our facilities and can also assist anyone with lower-traffic times if they would like to visit the branch. 

We have placed classes for our Active Older Adults at a time that is less attended as an extra precaution for Seniors. Please contact us so we can assist you or anyone interested in finding lower-traffic times if you would like to visit the branch. We also plan to continue our Virtual Group Exercise classes through Y360, which has several offerings for our Seniors as well as our Virtual Group Exercise classes through Facebook.  

Nationwide members are paying YMCA members. They belong to other Associations. Some members have various reasons why they live in one area but are presently in another. The Y is a place of familiarity and we welcome our Nationwide Members. They are always able to use our facilities and we can contact their home YMCA if needed. 

As part of our effort to create safe physical distance throughout our facilities, some of our gymnasiums will be used for Childwatch and Group Exercise and will not be open for basketball.  Some may be open, however no pick up basketball games will be allowed to comply with social distancing guidelines that the CDC, Dallas County, and City of Dallas officials have put in place. 

Depending on when your membership was put on hold, your drafting cycle, or how long you have put your membership on hold is when your membership will start drafting again. If you had put your membership on hold but want to start going, or have questions about your hold, please let us know by calling your local branch or notifying the Resource Operation Center at resourceoperationcenter@ymcadallas.org.  

Yes! We can’t wait to see you! Please contact your local branch or notify the Resource Operation Center at resourceoperationcenter@ymcadallas.org. 

Yes. You may extend your hold an additional 30 days by reaching out to the Resource Operation Center three days before your membership drafts at resourceoperationcenter@ymcadallas.org. 

We are looking forward to seeing you, but we understand if you may not feel ready to come back yet. Please contact us at the Resource Operation Center at resourceoperationcenter@ymcadallas.org and we can help you find the best solution for your membership. 

Holds may be extended an additional 30 days by reaching out to the Resource Operation Center three days before your membership drafts at resourceoperationcenter@ymcadallas.org.  

We have taken great steps to prepare our branches for social/physical distancing. We have trained our staff and worked to follow local guidelines the CDC, Dallas County and City of Dallas officials put in place. Examples of our social/physical distancing measures includes spacing out our equipment, limiting facility and room occupancy, and having staff wear masks where they interact with members. For more information about what measures we are taking as we reopen, please visit ymcadallas.org/reopening. 

We will be alternating our treadmill and cardio usage to every other machine to ensure social/physical distancing measures are in place. We also plan on doing the same for equipment and will also be spacing equipment out as necessary. 

Absolutely. You will see class sizes a bit smaller to ensure we have proper spacing for our participants. Some of our classes, such as our most popular ones may be moved to larger spaces to accommodate distancing measures. 

We are going to limit our cycle class participation by requiring a reservation prior to attending the class. We will also be spacing out seating to every other bike or every two bikes depending on spacing and will be removing seats from bikes to ensure adherence to distancing measures. 

We have specific measures in place regarding personal training. Trainers will maintain a 6’ distance from their clients and set up or prepare for their sessions prior to arrival. We will not have group training or allow for trainers to spot clients or members during this time. Trainers will be able to use our digital resources to deliver workout plans and any other information our members need. We also have virtual personal training available for those unable to attend in person. 

Yes. Currently our locker rooms are open for limited use. We know our capacity for each locker room and have lockers spaced out as well. 

We have abundant social distancing reminders throughout our facilities and staff have been trained on polite reminders when people might forget to maintain 6 feet.  We have updated our member behavior policies and will enforce that policy which may include losing membership privileges if necessary. 

We are going to look and operate a little differently as we reopen. We will open to allow 50% capacity in our branches. As a result, some activity, such as lap swimming, or group exercise classes will be by reservation only. We also ask that all members bring their own mat if they need one. Our locker rooms are available on a limited basis, so please keep personal belongings to a minimum or use our lockers on the wellness floor. For more information about what to expect before you arrive please visit ymcadallas.org/reopening. 

We are taking this opportunity to update our waiver for all members for two reasons: One, we felt it was prudent to add language regarding communicable disease, virus’, etc. but we also recognized we needed an updated waiver for the YMCA on file for our members.    

In an effort to create as safe of an environment as possible and to comply with local guidelines the CDC, Dallas County and City of Dallas officials put in place, we will not be able to open all amenities at each location. When we do, we will have a plan in place and communicate to our members. 

It is important to make sure we can effectively serve all our members. As we comply with CDC and local government guidelines, we will open additional amenities when we are able and have determined we are ready to do so. 

Yes. We will have a limited number of spots available and have planned activities to keep the children at a safe distance. Some of our ChildWatch areas will be moved within the branch to a larger space as well. We also have taken additional proactive measures to create an environment to effectively operate our ChildWatch program. 

Towels are used to wipe sweat, soiled surfaces, and/or moisture from one’s body. Staff members would be responsible for gathering a large amount of those soiled towels to launder them. This poses a greater risk to our staff members and we decided to discontinue towel service temporarily as a result. 

We are taking a crawl, walk, run approach to getting back to reopening our facilities. When we are ready, we will open coffee service again. There are many logistics involved with our staff preparing and serving coffee while running other operations and we hope to be able to add it soon. 

We will be requiring our front-line staff to wear masks that are in proximity to members and other staff. 

Per an updated order from Dallas County, anyone 10 years or older shall wear a face covering over their nose and mouth when in a public place whereit is difficult to keep six feet away from other people. In the Y this means, bring and wear a mask in the common areas of the YMCA. We have spaced equipment and classes to allow for 6’ of distancing so you may remove your mask while you exercise.

We will be performing temperature checks on our staff as well as children entering ChildWatch. Members may also have their temperatures taken if they would like as part of our social service to you. We will also be reminding our members to follow our Member Behavior Policy which includes making sure they self-report if they begin to feel symptoms and stay home if they are feeling ill. We will also require members to sign an updated waiver prior to entering our branches. 

We will have EPA approved hand sanitizer available near our high touch areas in our branches and throughout our facilities. You are also more than welcome to bring your own. 

We have taken great steps to prepare our branches for social/physical distancing as well as extra measures to disinfect our areas and equipment. We have trained our staff and worked to follow local guidelines the CDC, Dallas County and City of Dallas officials put in place. Examples of our social/physical distancing measures includes spacing out our equipment, limiting facility and room occupancy, additional disinfecting measures throughout the day, nightly extended cleaning and disinfecting, and having staff wear masks where they interact with members. For more information about what measures we are taking as we reopen, please visit ymcadallas.org/reopening. 

We ask that members bring their own PPE when using our facilities. 

We will have a maximum capacity at 50% per our local guidelines. We will also monitor our building usage to ensure we are complying to these guidelines. If we are at capacity, we will help you find an alternative available time to enter our facility so you do not have to wait! 

Our Member Services team will have a dashboard of our facility count. We will be able to monitor our capacity limit as a result. We have created protocols to ensure we stay within our allowed capacity in our building and in each area. 

Yes. We have dedicated staff to sanitize equipment after use as well as ample amount of EPA-Registered disinfectant wipes and sanitizer available for wiping down equipment. We also extend our cleaning and disinfecting after we close each day. 

We have trained our staff on our enhanced cleaning protocols and will be implementing them throughout the day. Each branch will also undergo deep cleaning in the evening after we close for precautionary measures.  

Ensuring a healthy environment is our top priority and ill individuals will be asked to stay home until they are healthy.  Reports of member or staff illness will be addressed by branch leadership based on the specific details of the report and staff observations.  If you have concerns about someone’s symptoms or exposure you can report this information to branch leadership or anonymous to the YMCA Values Line at 888-475-8376.

We will be offering group exercise classes when we reopen at a limited schedule and spacing. Some classes will be held in larger spaces to help with our social/physical distancing measures. To see our class offering and to make your reservation, please visit ymcadallas.org/reservations.

As we follow governmental guidelines and CDC regulations in opening and taking extra measures in disinfecting, cleaning, along with social/physical distancing, we will be allowing a limited schedule throughout the day. 

We will offer limited classes that have specialized equipment such as Les Mills BODYPUMP. We will ensure our social/physical distancing protocols are in place and allow additional time before and after our classes to make ensure our equipment and area is properly disinfected and sanitized prior and after use.  To see our class offering and to make your reservation, please visit ymcadallas.org/reservations.

Since our group exercise schedule will be offered at a reduced capacity, we will have online reservations. There will be spots available also for first come first serve as well.  To make your reservation, please visit: ymcadallas.org/reservations.

We will continue offering virtual group exercise through our live private Facebook group for our members. On-demand classes through Les Mills will be offered free for our members through June 30.

Virtual Personal Training and POWERFIT have been successful offerings in keeping our members engaged and helping our members achieve their wellness goals. We will continue these offerings virtually after we reopen as well.