YMCA REOPENING INFORMATION
With counsel of medical experts and best practices from other YMCA’s around the country, we are working toward a phased opening of our Dallas YMCA branches beginning June 1st. Read more about our approach.
7 YMCA Branches
|Frisco Family YMCA
3415 W. Main St.
Frisco, TX 75034
J.E.R. Chilton YMCA at Rockwall
1210 N. Goliad St.
Rockwall, TX 75087
|Moody Family YMCA
6000 Preston Rd
Dallas, TX 75205
|Plano Family YMCA
3300 McDermott Rd.
Plano, TX 75025
|Semones Family YMCA
4332 Northaven Rd.
Dallas, TX 75229
HOURS OF OPERATION
|Frisco Family YMCA
J.E.R. Chilton YMCA
Moody Family YMCA
Plano Family YMCA
Semones Family YMCA
White Rock YMCA
Monday - Friday: 6 am - 8 pm
|Park South Family YMCA||
Monday - Friday: 6 am - 8 pm
BEFORE YOU LEAVE HOME:
- Sign your waiver - all members will be asked to sign a waiver prior to scanning in and working out.
ENGLISH WAIVERSPANISH WAIVER
- Reserve your spot in a group exercise class, Child Watch, or lap swim at www.ymcadallas.org/reservations - due to capacity limits, these will require reservation.
- Please arrive at the Y in your workout attire.
- Bring a towel, mat, and water bottle.
- Bring your mask & gloves - The Governor’s Order recommends members wear masks and gloves. We’ll encourage members to do so.
WHAT TO EXPECT:
- Locker Rooms are temporarily closed.
- Towel service is temporarily unavailable.
- Water fountains are bottle fill only.
- Coffee will be temporarily unavailable.
- Reduced capacity - At times of full capacity, you will be asked to wait in a designated area until space is available.
WORKING TOGETHER FOR A SAFE ENVIRONMENT
WHAT THE Y IS DOING
- Opening In Phases: On June 1st we are opening 7 YMCAs. We’ll keep doing this in phases to protect our YMCA staff and members. This approach allows us to prepare our facilities and train staff while helping members get comfortable with new routines.
- Single Entry/Exit: To help us maintain our safety protocols, we will maintain a single entry/exit point at all YMCA locations.
- Regular Temperature Checks: Staff will receive temperature checks before being allowed to start their work shift or to check in.
- Face Coverings for All Staff: All staff will be required to wear masks.
- Self-Scan: Members will be asked to self-scan to allow for limited contact entry.
- Designed for Social Distance: All open areas inside the Y have been evaluated and redesigned where necessary to help ensure social distancing between members. Signage will be placed prominently throughout the facility to drive awareness of this requirement. We are also spacing out equipment, alternating our treadmill and cardio usage to every other machine, limiting capacity in the facility and in classes so everyone has the recommended 6 feet of space.
- Preparing Our Staff And Facilities: Our staff will be wearing masks and they are training to follow guidelines that the CDC, Dallas County, and City of Dallas officials have put in place. That includes deep cleaning at night and making sure equipment is sanitized after each use and having an ample amount of EPA-approved disinfectant wipes and sanitizer near high touch points throughout our facilities.
For the safety of members, volunteers and staff, the YMCA of Metropolitan Dallas requests immediate notification if you have been in our facilities/programs and are experiencing new or worsening symptoms of COVID-19, have had known close contact with a person who is lab confirmed to have COVID-19, or if you have tested positive for COVID-19.
WHAT CAN MEMBERS DO?
Members should stay home if they don’t feel well. The CDC and state public health officials encourage seniors and members of vulnerable populations, including those with underlying health conditions, to stay at home.
We recommend individuals follow the Governor’s orders on wearing gloves and masks when visiting Y facilities. Staff will be wearing masks. We’ll encourage members to do so as well.
We have prepared our branches for social distancing by spacing out equipment, alternating our treadmill and cardio usage to every other machine, limiting capacity in the facility and in classes so everyone has the recommended 6 feet of space. At times of full capacity, you will be asked to wait in a designated area until space is available.
Please respect all signs regarding social distancing. Stay at least six feet away from others wherever possible.
Cleaning materials will provided. Please wipe equipment, as well as your mat, before and after your workout.
Look for areas to discard equipment and accessories after use. We will have signs directing members to red bins to place used equipment and accessories for proper sanitation by YMCA staff.
FREQUENTLY ASKED QUESTIONS
Will all branches open when restrictions are lifted?
We want to make sure we have considered the proper precautions, safety measures, and staff training to effectively reopen our branches. We have decided to take a staggered approach to make sure we were appropriately ready to reopen.
Why are your hours shorter?
We have decided to shorten our branch hours to complete a deep cleaning and prepare for the next day.
When will all your branches open?
We will be able to reopen other branches as we evaluate our operational effectiveness and the ability to serve our members from the first set branches that open.
When will you bring back normal operation hours?
We plan on expanding our hours in the future when we have determined we are ready and can continue to follow our enhanced deep-cleaning protocols.
When will programming such as sports and swim lessons start again?
We are currently evaluating how we can best deliver our programs in way that is safe and in accordance with CDC, state, and local guidelines. Please continue to visit ymcadallas.org/reopening for continued updates.
Will there be summer programming such as COTL?
We are currently evaluating how we can best deliver our programs in way that is safe and in accordance with CDC, state, and local guidelines. Please continue to visit www.ymcadallas.org/reopening for continued updates.
Will there be designated times for only seniors to use the facility?
We will continue to offer classes for our Active Older Adults in our facilities and can also assist anyone with lower-traffic times if they would like to visit the branch.
Are there any extra precautions being taken for seniors?
We have placed classes for our Active Older Adults at a time that is less attended as an extra precaution for Seniors. Please contact us so we can assist you or anyone interested in finding lower-traffic times if you would like to visit the branch. We also plan to continue our Virtual Group Exercise classes through Y360, which has several offerings for our Seniors as well as our Virtual Group Exercise classes through Facebook.
Why are you allowing Nationwide Membership?
Nationwide members are paying YMCA members. They belong to other Associations. Some members have various reasons why they live in one area but are presently in another. The Y is a place of familiarity and we welcome our Nationwide Members. They are always able to use our facilities and we can contact their home YMCA if needed.
Will gyms be open for basketball on June 1st?
As part of our effort to create safe physical distance throughout our facilities, some of our gymnasiums will be used for Childwatch and Group Exercise and will not be open for basketball. Some may be open, however no pick up basketball games will be allowed to comply with social distancing guidelines that the CDC, Dallas County, and City of Dallas officials have put in place.
MEMBERSHIP ACCOUNT QUESTIONS
I requested a membership hold; will my membership automatically begin again when facilities reopen?
Depending on when your membership was put on hold, your drafting cycle, or how long you have put your membership on hold is when your membership will start drafting again. If you had put your membership on hold but want to start going, or have questions about your hold, please let us know by calling your local branch or notifying the Resource Operation Center at firstname.lastname@example.org.
Can I take my membership off hold now that the facilities are open again?
Yes! We can’t wait to see you! Please contact your local branch or notify the Resource Operation Center at email@example.com.
If my facility is still closed may I remain on hold?
Yes. You may extend your hold an additional 30 days by reaching out to the Resource Operation Center three days before your membership drafts at firstname.lastname@example.org.
I’m not comfortable coming back even though you’re open, but I’ve used my 90-day hold. Can I extend my hold? What are my options?
We are looking forward to seeing you, but we understand if you may not feel ready to come back yet. Please contact us at the Resource Operation Center at email@example.com and we can help you find the best solution for your membership.
How can I extend the hold on my account?
Holds may be extended an additional 30 days by reaching out to the Resource Operation Center three days before your membership drafts at firstname.lastname@example.org.
How has the YMCA prepared their facilities for social distancing?
We have taken great steps to prepare our branches for social/physical distancing. We have trained our staff and worked to follow local guidelines the CDC, Dallas County and City of Dallas officials put in place. Examples of our social/physical distancing measures includes spacing out our equipment, limiting facility and room occupancy, and having staff wear masks where they interact with members. Visit ymcadallas.org/reopening for any new updates regarding our measures to prepare for social distancing.
Will the treadmills and other equipment be spaced 6 feet apart?
We will be alternating our treadmill and cardio usage to every other machine to ensure social/physical distancing measures are in place. We also plan on doing the same for equipment and will also be spacing equipment out as necessary.
Will the class sizes be smaller do to spacing concerns?
Absolutely. You will see class sizes a bit smaller to ensure we have proper spacing for our participants. Some of our classes, such as our most popular ones may be moved to larger spaces to accommodate distancing measures.
How are spin classes going to operate when so many bikes are in one room?
We are going to limit our cycle class participation by requiring a reservation prior to attending the class. We will also be spacing out seating to every other bike or every two bikes depending on spacing and will be removing seats from bikes to ensure adherence to distancing measures.
How will the YMCA address social distancing with personal trainers?
We have specific measures in place regarding personal training. Trainers will maintain a 6’ distance from their clients and set up or prepare for their sessions prior to arrival. We will not have group training or allow for trainers to spot clients or members during this time. Trainers will be able to use our digital resources to deliver workout plans and any other information our members need. We also have virtual personal training available for those unable to attend in person.
Will the locker rooms be monitored for capacity for social distancing?
When our locker rooms are able to open, yes. Currently we will only allow bathrooms to be open. When we do, we will have distancing measures in place for locker usage and locker room usage as well.
How are you planning to enforce social distancing?
We have abundant social distancing reminders throughout our facilities and staff have been trained on polite reminders when people might forget to maintain 6 feet. We have updated our member behavior policies and will enforce that policy which may include losing membership privileges if necessary.
WHAT TO EXPECT WHEN VISITING THE Y
What do I need to know before I arrive?
We are going to look and operate a little differently as we reopen. We will open to allow 25% capacity in our branches. As a result, some activity, such as lap swimming, or group exercise classes will be by reservation only. We also ask that all members bring their own mat if they need one. Our locker rooms will not be available, so please keep personal belongings to a minimum and use our lockers on the wellness floor. For continued updates on what to expect, please visit this webpage often
Why do we need to sign a member waiver before/as we return to the Y?
We are taking this opportunity to update our waiver for all members for two reasons: One, we felt it was prudent to add language regarding communicable disease, virus’, etc. but we also recognized we needed an updated waiver for the YMCA on file for our members.
Will all amenities at each location be available when the facility reopens?
In an effort to create as safe of an environment as possible and to comply with local guidelines the CDC, Dallas County and City of Dallas officials put in place, we will not be able to open all amenities at each location. When we do, we will have a plan in place and communicate to our members.
If not, when can we expect all amenities to be available?
It is important to make sure we can effectively serve all our members. As we comply with CDC and local government guidelines, we will open additional amenities when we are able and have determined we are ready to do so.
Is ChildWatch opening? How will you keep the kids 6 feet apart?
Yes. We will have a limited number of spots available and have planned activities to keep the children at a safe distance. Some of our ChildWatch areas will be moved within the branch to a larger space as well. We also have taken additional proactive measures to create an environment to effectively operate our ChildWatch program.
Why don’t you have towel service?
Towels are used to wipe sweat, soiled surfaces, and/or moisture from one’s body. Staff members would be responsible for gathering a large amount of those soiled towels to launder them. This poses a greater risk to our staff members and we decided to discontinue towel service temporarily as a result.
Where is the coffee?
We are taking a crawl, walk, run approach to getting back to reopening our facilities. When we are ready, we will open coffee service again. There are many logistics involved with our staff preparing and serving coffee while running other operations and we hope to be able to add it soon.
Will a mask be required while using the facility (staff and members)?
We will be requiring our front-line staff to wear masks that are in proximity to members and other staff. We ask our members to follow the guidelines of the CDC and our local government regarding wearing masks.
Will temperature checks be required prior to entry?
We will be performing temperature checks on our staff as well as children entering ChildWatch. We will also be reminding our members to follow our Member Behavior Policy which includes making sure they self-report if they begin to feel symptoms and stay home if they are feeling ill. We will also require members to sign an updated waiver prior to entering our branches.
Will hand sanitizer be available in every area of the facility or should I bring my own?
We will have EPA approved hand sanitizer available near our high touch areas in our branches and throughout our facilities. You are also more than welcome to bring your own.
What measures is the Y taking to minimize the risk of exposure to members in any facility?
We have taken great steps to prepare our branches for social/physical distancing as well as extra measures to disinfect our areas and equipment. We have trained our staff and worked to follow local guidelines the CDC, Dallas County and City of Dallas officials put in place. Examples of our social/physical distancing measures includes spacing out our equipment, limiting facility and room occupancy, additional disinfecting measures throughout the day, nightly deep cleanings, and having staff wear masks where they interact with members. For continued information about what measures we are taking as we reopen, please visit this webpage often.
Will the YMCA provide PPE materials or do the members provide their own?
We ask that members bring their own PPE when using our facilities.
Will there be a cap on allowed capacity? If so, will I be required to wait outside until permitted to enter?
We will have a maximum capacity at 25% per our local guidelines. We will also monitor our building usage to ensure we are complying to these guidelines. If we are at capacity, we will help you find an alternative available time to enter our facility so you do not have to wait!
How will you monitor capacity limits?
Our Member Services team will have a dashboard of our facility count. We will be able to monitor our capacity limit as a result. We have created protocols to ensure we stay within our allowed capacity in our building and in each area.
Will YMCA staff be on hand to sanitize machines and weight equipment between each use?
Yes. We have dedicated staff to sanitize equipment after use as well as ample amount of EPA-Registered disinfectant wipes and sanitizer available for wiping down equipment. We will also perform a deep clean of our branches each night.
How are you disinfecting the facility?
We have trained our staff on our enhanced cleaning protocols and will be implementing them throughout the day. Each branch will also undergo deep cleaning in the evening after we close for precautionary measures.
How will member reports of other members with possible symptoms be handled?
Ensuring a healthy environment is our top priority and ill individuals will be asked to stay home until they are healthy. Reports of member or staff illness will be addressed by branch leadership based on the specific details of the report and staff observations. If you have concerns about someone’s symptoms or exposure you can report this information to branch leadership or anonymous to the YMCA Values Line at 888-475-8376.
Will classes be offered when facilities reopen?
We will be offering group exercise classes when we reopen at a limited schedule and spacing. Some classes will be held in larger spaces to help with our social/physical distancing measures.
If classes are offered, will the schedule be the same as before?
As we follow governmental guidelines and CDC regulations in opening and taking extra measures in disinfecting, cleaning, along with social/physical distancing, we will be allowing a limited schedule throughout the day.
Will we be offering classes that have specialized equipment?
We will offer limited classes that have specialized equipment such as Les Mills BODYPUMP. We will ensure our social/physical distancing protocols are in place and allow additional time before and after our classes to make ensure our equipment and area is properly disinfected and sanitized prior and after use.
How will we reserve spots in classes?
Since our group exercise schedule will be offered at a reduced capacity, we will have online reservations. There will be spots available also for first come first serve as well.
Will the YMCA continue to offer on-demand and virtual classes even though the facilities are reopened?
We will continue offering virtual group exercise through our live private Facebook group for our members. On-demand classes through Les Mills will be offered free for our members through June 30.
Will virtual personal training or POWERFIT continue to be offered as an alternative to coming into the facility?
Virtual Personal Training and POWERFIT have been successful offerings in keeping our members engaged and helping our members achieve their wellness goals. We will continue these offerings virtually after we reopen as well.